A SIMPLE, INTUITIVE, AND PRECISE ORDERING PROCEDURE

Prescription lenses :

1- Find your frame among those proposed in our catalog. If your frame is not yet in our catalogue, contact our customer service who will guide you to verify that your frame can be equipped with prescription lenses and how to send it to us.

2- Select "prescription lenses" and choose from our wide selection of lenses dedicated to sports and all types of use. From clear lenses for winter training to the most sophisticated Photochromic Polarized lenses with mirrors, you have access to the widest choice on the market! All our lenses are available in single vision and progressive!

3- Validate your choice of mounting: most sports frames are designed to make their lenses easy to be removed and replaced. You can therefore decide to have your lenses sent directly to you if you feel confident in handling them. However, if you are afraid of damaging your frames, don't panic, you can send them to us and we will take care of everything!

4- Create your customer account to validate your order.

5- Once your payment is done, you will receive an SMS inviting you to take measurements. This part is essential because it will enable us to manufacture and cut your lenses. Here again, no need to panic. If our optician considers that the photos taken are not suitable for taking quality measurements, our Customer Service will contact you to help you redo the operation.

How to prepare for the measurement:

  • Ask someone to assist you: He or she will take the photos because selfies do not give good results.
  • Gather your sports glasses and a "credit card" ; the card must be white and plain or at least clear.
  • Your prescription or document with your prescription

6- You are ready! Connect to our WebApp thanks to the link sent via the SMS you received (contact us if you did not receive it) and let yourself be guided: You will take 3 photos in a row: Photo 1 with your sports glasses, photo 2, with the card placed on your chin and showing all the corners of the card, photo 3 without glasses or card. Photo 4 is used to scan your prescription or the document bearing your prescription..

*** IMPORTANT FOR TAKING PICTURES ***

Stand in front of a wall with a clear and uniform background.

Shoot the photos in daylight conditions to avoid artificial lighting and shadows.

Your Attitude:

- Stand up straight, relaxed, and place your line of sight to the horizon, straight ahead. You must watch "beyond" the camera, without looking up or down.

- Have a neutral attitude: do not smile...  

- Keep the same head position for all photos!

Photographer's attitude:

- Place the camera at the same height than the subject's face. du sujet.

- Be straight in front of the subject: Make sure you can see both ears.

- Move forward or backward so that the subject's face fills the entire frame: Do not use the camera's zoom!

- Don't hesitate to start again if you are not satisfied with the picture.

Now you are ready for the photoshoot!

7- Our opticians validate the measurements and contact you if necessary.

8- Print the shipping document to send us your frame if you have chosen this option. The manufacturing process of your lenses will start as soon as our opticians receive and check them.

9- Let's go, we put your lenses in production. You will receive a message to keep you informed of the status of your order. Expect about 10 days!

Replacement neutral lenses:

1- Find your frame among those proposed in our catalogue. If your frame is not yet in, contact our customer service department who will guide you to check your frame.

2- Select the "Replacement Lenses" option and choose from our wide selection of lenses dedicated to sports and all types of use. From clear lenses for winter training to the most sophisticated Polarizing lenses with mirrors, you have access to a very large choice!  

3- Validate your choice of mounting: most sports frames are designed to make their lenses easy to be removed and replaced. You can therefore decide to have your lenses sent directly to you if you feel confident in handling them. However, if you are afraid of damaging your frames, don't panic, you can send them to us and we will take care of everything!

4- Create your customer account to validate your order.

5- Print the shipping document to send us your frames if you have chosen this option. The manufacturing process of your lenses will start as soon as our opticians receive and check them.

6- We cut the lenses and ship them to you within 48 hours!